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Asendia Singapore, a global leader in e-commerce logistics and mail delivery, is expanding its presence in the Asia-Pacific region by launching a new customer service team in Cambodia. The team will operate out of the Confluences Office Community in Phnom Penh to support regional operations.

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This major progress follows their market access journey in Cambodia facilitated by Confluences Access back in 2025.  Establishing this dedicated customer service team in Cambodia is crucial for Asendia Singapore in their long-term engagement with Cambodia.

The Pilot Phase: Starting Right Path to Scale Big

The current local operations team in Cambodia is an essential interface for Asendia Singapore's global customers and internal working partners, handling customer enquiries to deliver excellent customer service with timely and accurate solutions.  

Although the Phnom Penh team is still in their early stage, this is an essential pilot phase that set path for the team growth for additional support functions for broader Asendia Singapore ecosystem, once the operational workflows stabilize.  

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Future expansions could see the Cambodia-based team handling more regional operations, including logistics support for Asendia Singapore’s worldwide e-commerce network, especially support future integration of Asendia Singapore services with Cambodia's industry actors.

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“As part of our business process outsourcing project, we were looking for markets with high human capital in terms of capability and language skills and in addition, we were also looking to execute quickly in terms of implementation and navigation of local regulations with a keen focus on compliance. Confluences has been a key and valued partner for us in this regard and we have successfully gone live in an extremely expedited and efficient manner and we are now ready to start scaling in tandem with our business growth.” —  Senthil KUMAR, CEO of Asendia Singapore/South Asia.

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Achieving a successful operational setup that ticks off all the local compliance requirements requires expert local support. Asendia Singapore's operational set up in Cambodia, from sourcing specialized talent and managing HR via an Employer of Record (EoR), full compliance, to setting up their office within Confluences office community, was fully managed by Confluences Operations.

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Confluences Operations in Playbook for Business Eyeing Cambodia‍

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Confluences Operations provide streamlined end-to-end solutions to help international companies operates in Cambodia quickly and compliantly:  

• Employer of Record (EoR): For international firms not ready to manage a standalone legal entity, an EoR is the perfect solution. Confluences legally employs the workforce on the client’s behalf, handling HR, payroll, taxes, work permits and business visas for expatriate staff and labor compliance, while the client retains full day-to-day management of the team.  Confluences partners with recruitment firm Convergences to source local professionals capable of meeting clients' standards.
  

• Legal Setup: Handling company registration, business licensing and permit, and ongoing corporate compliance. This ensures all essential paperwork and administrative requirements are met so the business operates in full alignment with Cambodian law.

• Office Space Hosting and Legal Address: Providing immediate access to a fully serviced office within the Confluences office community to get teams working on day one, alongside a verified legal address required for official government correspondence.

• Outsourcing: Helps international companies build their back-office teams in Cambodia through a cost-effective and flexible workforce model. This service is combined with our Employer of Record (EOR) solution, designed for companies that need rapid team deployment in countries that offer both talent availability and a compliance-ready environment. Through these solutions, businesses can access Cambodia’s young, English-proficient talent pool, digital transformation, and strong regional connectivity. This model has contributed to the growth of the Philippines as one of the world’s leading outsourcing hubs, which generated around US$40 billion in revenue and employed over 1.9 million Filipinos in 2025 (source).

“Welcoming a global name like Asendia into the Cambodian market is exciting news. To ease their first steps here, we have supported their operational setup, matching the ambitions they have for this expansion. We focused not just on a smooth, fully compliant setup, but on creating the right environment to host their local team so they could focus on delivering the high service standards Asendia is known for.”  —  Sotheavy MERMILLON, Service Manager of Confluences Operations    

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To find out how Confluences can streamline your business operation in Cambodia, Contact Sotheavy MERMILLON, Service Manager of Confluences Operations at sotheavy.mermillon@confluences.asia   or Telegram: https://t.me/SotheavyM  

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About Asendia

Asendia is one of the world's leaders in international e-commerce and mail, delivering packages, parcels and documents to more than 200 destinations across the globe. With a rich heritage from founding companies La Poste and Swiss Post, Asendia combines extensive international and local know-how. Asendia's expertise is broad-reaching, encompassing different aspects of e-commerce, from webshop software and marketplace management to international logistics.  

At Asendia, we don’t just deliver parcels - we connect brands and shoppers through intelligent, flexible logistics solutions built on experience, technology, and care. Our philosophy, smart-design by asendia®, brings together our people, technology and network to create solutions that work across borders and evolve with every customer’s needs.  

Asendia's vision is to empower its customers worldwide with seamless access to global markets through our innovative and sustainable cross-border eCommerce logistics solutions. Asendia Group employs over 2,000 people in Europe, UK, Asia Pacific and the USA - a global network blended with a local presence.    

Global expertise. Local understanding. Designed for you.  

Please visit www.asendia.com  

About Confluences Operations

Confluences Operations, part of Confluences, provides a range of essential business support services for companies entering or expanding in Cambodia. From office solutions within international community and Employer of Record (EOR) services to payroll, company registration, compliances, and other operational solutions tailored to client needs, Confluences Operations helps clients set up, scale, and operate in Cambodia with confidence.

Please visit   www.confluences.asia